APPA Library

"Dedication [to Charles W. Jenkins]"
Author:
Published In: Creating a Service Culture: Making the Customer Connection
Date: 2005

Creating a Service Culture: Making the Customer Connection is dedicated to Charles W. Jenkins, one of the book's essayists, who served APPA as president and instructor. Jenkins passed away as the book was going to press. His essay, "Great Relationships = Great Customer Service," opens the book.

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