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APPA Library

"Chapter 5: FM Administration"
Author: Ahoy, Christopher K.
Published In: Leadership in Educational Facilities Administration
Date: 2007

Facilities management leaders must develop outstanding FM administrations that are effective and efficient, with operational excellence. Discusses approaches to facilities administration, such as creating a safe environment for nurturing ideas, finding talents in your organization, and letting the staff know who is in charge, among others. Describes the various aspects and processes of Continuous Quality Improvement, which he defines as essential for world-class operations. Includes information on Six Sigma, Lean, metrics, and self assessment. Relates information to his experiences at Iowa State University. Includes figures.

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