"Chapter 3: Leadership"
Author: Ahoy, Christopher K.
Published In: Leadership in Educational Facilities Administration
Focuses on leadership in FM organizations, listing the 12 essential FM leadership competencies. Emphasizes the importance of being able to embrace change and deal with persons resistant to change. Discusses keeping a scorecard, developing listening centers, and recognizing that FM leadership combines leadership and management. Describes the differences between the leadership styles of relationship leader, transformational leader, and employees as leader. Outlines the elements of effective leadership and challenges facing current and future FM leaders. Relates information to his experiences at Iowa State University.