"Chapter 1: Introduction"
Author: Ahoy, Christopher K.
Published In: Leadership in Educational Facilities Administration
Ahoy reports that roughly 30 to 50 percent of current FM executives are nearing retirement age and will be leaving their positions in three to five years. Reviews how facilities management leaders prepared themselves for their responsibilities in the past and notes the increasing complexities of facilities planning and management. Discusses the building blocks of organizational success and leadership fundamentals. Includes APPA's 7 Key Strategies, qualifications of a facilities manager, and how to assess personal strengths and weaknesses. Describes the facilities management process approach he developed at Iowa State University to obtain status as a world-class operation, including Malcolm Baldrige National Quality Award seven categories of performance criteria, Balanced Scorecard Plus perspectives for metrics and performance measures, and Lean and Six Sigma principles and methodologies. Offers the book as a means to help readers find their niche and become the leaders they want to be in educational facilities administration.
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