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APPA Library

"The Development and Implementation of an Electronic Work Order System"
Author: Leverenz, Jeffrey R., and Ronald R. Maassen
Published In: Proceedings of the 1991 Educational Conference
Date: 1991

Presentation at APPA's78th Annual Meeting in Orlando, Florida. Presents the development and implementation of an improved process for handling work orders at Waukesha County Technical Services which has resulted in a number of positive changes.  Campus followed the Total Quality Management approach in developing the electronic workorder system. Describes the system, its objectives and functions, testing and necessary improvements, marketing, benefits, and future enhancements. Includes figures.

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