"Changing Our Clients' Perceptions"
Author: Day, Duane
Published In: Proceedings of the 1991 Educational Conference
Presentation at APPA's 78th Annual Meeting in Orlando, Florida. Reviews the history of the University of Texas Health Science Center at Houston Physical Plant Department, including the perception that the department was lazy, produced a poor quality product, and charged too much for its services. Describes the process of structural change, improved communication, and upgraded appearance to address the perception and the problems.
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