"Building a Base for Change"
Author: Swistock, J. R., and Michael P. Onder
Published In: Proceedings of the 1992 Educational Conference
Presentation at APPA's 79th Annual Meeting in Indianapolis, Indiana. Discusses management problems and the catalyst for modernizing facilities management at Virginia Commonwealth University. Covers working with a consultant on a campus review, prestudy organization, study recommendations, implementing revisions, developing policies and procedures, customer service and work control, in-service training, communication, prioritizing change, and keys to success.