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"Building a Base for Change"
Author: Swistock, J. R., and Michael P. Onder
Published In: Proceedings of the 1992 Educational Conference
Date: 1992

Presentation at APPA's 79th Annual Meeting in Indianapolis, Indiana. Discusses management problems and the catalyst for modernizing facilities management at Virginia Commonwealth University. Covers working with a consultant on a campus review, prestudy organization, study recommendations, implementing revisions, developing policies and procedures, customer service and work control, in-service training, communication, prioritizing change, and keys to success.

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