"Total Quality Management, or Nirvana--Are We There Yet?"
Author: Reynolds, Gary L.
Published In: Proceedings of the 1992 Educational Conference
Presentation at APPA's 79th Annual Meeting in Indianapolis, Indiana. Emphasizes that clarifying the fundamental principles of Total Quality Management can help facilities managers develop a site specific variation of TQM for their institution. Discusses definitions of quality, forces for change, fundamental underlying TQM principles, and the importance of continuous improvement. Footnotes provide references and resources.
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