"Internal Training: The Process from Needs Assessment to Training Programs"
Author: Lockhart, Marilyn, and Ken Smith
Published In: Proceedings of the 1993 Educational Conference
Presentation at APPA's 80th Annual Meeting in St. Louis, Missouri. Discusses building support for an internal training program, conducting a needs assessment, developing an inhouse training program, marketing the program, analyzing effectiveness, and planning for the future training. Includes employee survey and training fliers.