APPA Library

"Innovative TQM: University of Michigan's Council Framework"
Author: Zimmerman, A.L.
Published In: Proceedings of the 1993 Educational Conference
Date: 1993

Presentation at APPA's 80th Annual Meeting in St. Louis, Missouri. Describes the University of Michigan Housing Facilities Department's approach to participative management. Discusses how the concept was developed and implemented, its impact, and its role in the department's future. Examines its Council Framework approach, including concepts of equality in decision making, responsibility and accountability, and functioning as a team.

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