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APPA Library

"So...You Want to Implement TQM!"
Author: Geiermann, Esther M.
Published In: Proceedings of the 1994 Educational Conference
Date: 1994

Presentation at APPA's 81st Annual Meeting in San Antonio, Texas. Reviews the fundamental principles of Total Quality Management. Includes a background on implementing TQM at Miami University.  Discusses changes necessary to implement TQM, customer focus, what quality means, process action teams, employee involvement, training requirements, communication, and obstacles to successful implementation of TQM.

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