"Quality Service Through Employee-Defined Performance Management"
Author: Davis, Laura J., and Michael L. Hagler
Published In: Proceedings of the 1994 Educational Conference
Presentation at APPA's 81st Annual Meeting in San Antonio, Texas. Provides a step-by-step look at how the Johns Hopkins University Applied Physics Laboratory Plant Engineering Branch applied a new performance management model based on an appraisal form and process designed to address the needs of employees. Describes the perfomance system and its implementation, its key components, and lessons learned. Covers training supervisors, employee-developed rating criteria, and calculation of salary increased based on ratings.
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