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"Olympian Thinking: Tapping Into Your Heart for Service"
Author: Andrews, Mary Osborne
Published In: Proceedings of the 1994 Educational Conference
Date: 1994

Presentation at APPA's 81st Annual Meeting in San Antonio, Texas.  Through her experiences as an Olympic athlete and research on performance, author developed An Olympian's Success Model, which incorporates rational thinking, spirit, emotion, and action to help people attain and enjoy personal success.  Emphasizes that improving employee satisfaction goes hand in hand with improving customer satisfaction. Describes the success model's 6 steps and applying the model in an organizational setting.

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