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"Benchmarking: Work Measures That Produce Results"
Author: White, Mike, and Carlos Solivan
Published In: Proceedings of the 1996 Educational Conference
Date: 1996

Presentation at APPA's 83rd Annual Meeting in Salt Lake City, Utah.  Overview of the University of Miami's Physical Plant Department's Continuous Improvement Program, that has included the design and implementation of a formal benchmarking process that measures the performance of every shop in the department.  Includes figures and charts used by presenters to provide a basic set of performance measures and work indicators and a methodology for successful implementation of the benchmarking process.

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