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"Take Control! The Dynamics of Facility Management Business Planning"
Author: Cripps, Steve
Published In: Proceedings of the 1996 Educational Conference
Date: 1996

Presentation at APPA's 83rd Annual Meeting in Salt Lake City, Utah. Instituting fundamental business concepts in your facility management service delivery systems can provide the stability necessary to not only survive but thrive. Discusses achieving your preferred future through leading-edge business strategies, defining elements for a business plan, accountability, marketing, customer service index, employee buy-in, establishing values and developing goals for a facility business plan, successful strategies for facility business plans, and making things happen.  Includes figures.

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