"From Keeper To Partner: Creating a Future Through Organization Culture Change"
Author: King, Van, Frank Lane, Denise Neptune, Leslie Napp, and Darrell Ralls
Published In: Proceedings of the 1995 Educational Conference
Presentation at APPA's 82nd Annual Meeting in Philadelphia, Pennsylvania. Reports on how the University of California, Davis Physical Plant changed from a traditional maintenance organization into an enterprise oriented, customer driven facilities management team. Covers the process of managing difficult interpersonal changes, prospects for keeping the process going, and how the operation was strengthened with renewed energy and vigor. Includes figures.
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