"In This Era of Shrinking Budgets Is Organizational Redesign And Adopting A 'Quality Culture' Worth The Pain?"
Author: Hascall, Robert S., Alvin W. Hopkins, and Maurice Hollman
Published In: Proceedings of the 1995 Educational Conference
Presentation at APPA's 82nd Annual Meeting in Philadelphia, Pennsylvania. Discusses the University of Southern California's efforts to redesign their 600-member Facilities Planning & Management organization to include dozens of self-managed teams and simultaneously adopt quality as a key part of the department's culture. Discusses the overall organizational approach, employee development, team-building, understanding individual working styles and behavior, implementing change, and results. Includes insights from the Operations & Maintenance and Telecommunications departments.
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