"Benchmarking the Bigs"
Author: Schneller, Paul, Hank Hewetson, and Charles Sheppard
Published In: Proceedings of the 1999 Educational Conference
Presentation at APPA's 86th Annual Meeting in Cincinnati, Ohio. Reports on the Department of Physical Plant at Indiana University's Bloomington campus involvement with 2 benchmarking studies being conducting by the American Productivity and Quality Center: "Performance Measurement: Achieving Organizational Excellence Through the Measurement System" and "Technology-Based Training: Global Based Strategie for Learning." Lists questions asked in the studies and outlines key findings.
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