"Raise It Up A Notch--Through People"
Author: Wright, George B.
Published In: Proceedings of the 1999 Educational Conference
Presentation at APPA's 86th Annual Meeting in Cincinnati, Ohio. Emphasizes that facilities managers are in a services world. Outlines topics covered in presentation: breaking down barriers within the department, "dealing more with less" is a negative, technology is a help but people make the difference, and there is enormous job in building a team.
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