"Baldrige...An Assessment and Planning Tool to Build Your "Pathway to the Future"
Author: Mulligan, Kathleen, Michael Kull, and Alyson DeAngelo
Published In: Proceedings of the 1998 Educational Conference
Presentation at APPA's 85th Annual Meeting in San Jose, California. Discusses the Malcom Baldrige National Quality Award Criteria as an outstanding framework for self-assessment, successful performance strategy, and means of identifying best practices that result in quality and excellence. Provides case studies of how Oregon State University, Purdue University, Calumet, and The Ohio State University applied the Baldrige Criteria in their facilities departments. Includes figure.
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