Skip to Main Content Skip to Footer

APPA Library

"High Impact Team Based Custodial Service"
Author: Sluis, John P., Gary L. Reynolds, Richard Begg, Terry Pickett, and Rick Terrones
Published In: Proceedings of the 1998 Educational Conference
Date: 1998

Presentation at APPA's 85th Annual Meeting in San Jose, California.  Discusses Iowa State University's High Impact Team Based Custodial Service, a program in which employees work together to directly control the services  customers receive.  Discusses their transition from low motivation low impact custodial staff to one of high impact to our customers.  Faced with outsourcing and loss of jobs, the custodial department became proactive and labor and management worked together on redesigning and implementing the self-directed team system.  Discusses their "starpoint" design and its relation to administration, rotating roles, scheduling, customer service, and supplies and equipment. Includes employee survey, cleaning services survey, survey results, overall results, and lessons learned.

Share this page. You can e-mail this description and a link to this page to any valid e-mail address.

Send this page to this email address:
(You can enter more than one email address separated by commas.)
Add your own message:
Your Name:

Return to Search Page