"Downsizing, Rightsizing, Capsizing--The Outsourcing Saga"
Author: Dalebozik, Roy M.
Published In: Proceedings of the 1998 Educational Conference
Presentation at APPA's 85th Annual Meeting in San Jose, California. Draws on the experiences of McGill University and other institutions to highlight the concerns and benefits of outsourcing. Presents a model for a structured approach to evaluating outsourcing which supports "change management." Discusses an environmental scan of core competencies related to available internal versus external expertise which can form a framework for selection of outsourcing potential. Highlights the need to establish quantitative and qualitative performance measures. Presents criteria for partner/contractor selection and the processes of recent selections in universities. Includes brief bibliography and legal issues related to outsourcing.
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