"The Georgetown University Experience: Reorganization of Custodial Operations"
Author: Payant, Richard P., and Henry L. Wells
Published In: Proceedings of the 1997 Educational Conference
Presentation at APPA's 84th Annual Meeting in Orlando, Florida. Using APPA's Custodial Staffing Guidelines, Georgetown University conducted a custodial study to help develop a cleaning plan for the university. Discusses the study's 7 phases: space inventory, space audit, personnel assignment plan, supervisory training, custodial training, organization plan, and marketing plan. Examines its implementation and impact, benefits of reorganization, and measurement of customer satisfaction and employee perceptions and attitudes about their jobs. Includes figures.
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