"Redirecting the Mission Structure of a Maintenance Services Organization"
Author: Danielson, David
Published In: Proceedings of the 1997 Educational Conference
Presentation at the 84th Annual Meeting in Orlando, Florida. Describes the organizational change that has taken place in the Facilities Management Department at Duke University. The reengineering has transformed the maintenance services function from a 50 percent construction/50 percent maintenance structure to a 100 percent maintenance organization. Discusses process; its focus on customers, building issues, and employee concerns; and current status.
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