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"Restructuring a Small University: Lessons for Facilities Managers"
Author: Dews, Ted
Published In: Proceedings of the 1997 Educational Conference
Date: 1997

Presentation at the 84th Annual Meeting in Orlando, Florida.  Describes restructuring of James Cook University.  Discusses various reviews that had taken place on campus and the decision to focus strongly on meeting the needs of the various customers of the institution and the structure designed to facilitate this.  Describes facilities management before and after the changes, critical issues for the division, and renewed commitment to customer service.  Includes organizational charts.

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