"Partnering with the Commerce School to Improve Facilities Services: A Case Study"
Author: Klingel, Jay W.
Published In: Proceedings of the 1997 Educational Conference
Presentation at the Orlando, Florida annual meeting. In fall 1996, facilities management at the University of Virginia and students in the Commerce School's graduate course on "Business Process Reengineering" formed a cooperative venture to evaluate and recommend the basic method of facilities maintenance service delivery. The course description indicated that students would conduct "an evaluation of alternative methods of facilities maintenance service delivery . . . and would include both a centralized, trade-based structure as well as a decentralized, zone-based structure." Describes working with the students, conducting the review, review recommendations, and basic process improvement issues.
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