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"The Effective Management of Employee Grievances"
Author: Julius, Daniel J.
Published In: Personnel Management and Development [Critical Issues in Facilities Management #3]
Date: 1988

Describes the guidelines assembled by Vermont State Colleges to strengthen and systematize the management of employee grievances.  Covers guidelines for responding to informal employee complaints, guidelines for handling grievances at the Step I and II hearings, providing the union with information, and tips on listening to grievances.

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