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"Sensitivity Training for the Professional Trades Worker"
Author: Geiermann, Esther M.
Published In: Personnel Management and Development [Critical Issues in Facilities Management #3]
Date: 1988

While facilities trades workers are highly skilled, many have never had any type of sensitivity or customer relations training.  Discusses how to put together a program that can correct unprofessional behavior and improve the department's image.  Includes helping employees identify, understand and appreciate the need for sensitivity training, employing practical techniques and procedures and giving employees the knowledge they need, and implementing follow-up procedures.

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