"Establishing Department Values"
Author: Saltonstall, Robert Jr.
Published In: Personnel Management and Development [Critical Issues in Facilities Management #3]
Discusses how the Facilities Maintenance Department at Harvard University reinforced and communicated basic core values after department reorganization. Covers the reoganization and includes before and after organizational chart, decision to reinforce values, decision to use and adapt Zenger-Miller's Toward Excellence management development program, and program schedule.
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