"Total Quality Improvement: A Complete Management Process"
Author: Loopo, L. Paul, Bruce L. Stark & James W. Yamane
Published In: Management Basics [Critical Issues in Facilities Management #5]
Total Quality Improvement (TQI) is a management approach built upon continuous improvement in the quality of all processes involved in the delivery of services or the production of goods. Discusses TQI in the facilities services department at Colorado State University. Covers decision to implement TQI, the implementation experience, anticipated benefits, management changes, and rewards of TQI.
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