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"Survey Your Constituents and Improve Perceptions"
Author: Clawson, Robert H.
Published In: Management Basics [Critical Issues in Facilities Management #5]
Date: 1990

Focuses on the importance and procedures for undercovering how your department is perceived by the community.  Covers purpose and goals of the survey, methodology, choosing and designing the survey vehicle, selecting the population segment, data collection and analysis, and findings of a University of Connecticut survey.  Appendix provides the facilities service questionnaire.

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