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APPA Library

"Telling and Listening"
Author: Miller, Patrick J.
Published In: Management Basics [Critical Issues in Facilities Management #5]
Date: 1990

Stresses the importance of creating an environment in which people are confident in communicating their concerns and these concerns are followed through with the appropriate response.  Covers creating and sharing a work philosophy for employees and customers, building a relationship with employees, provide opportunities for telling and listening, and the importance of reponding to what you learn.  Includes figures outline department statement of philosophy and VIP program designed to honor employees.

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