"Guided Tour of an Electronic Work Order System"
Author: Leverenz, Jeffrey R. and Ronald R. Maassen
Published In: Operations and Maintenance [Critical Issues in Facilities Management #8]
Describes the development and implementation of an improved process for handling work orders at Waukesha County Technical College. Used the PDSA cycle for process improvement to design the system. Includes system description, testing the system, training employees, benefits, and future plans. Figures illustrate computer screens used in the work order process.
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