"From Contracted to In-House Services at American University"
Author: Abud, Jorge J.
Published In: Contracting for Facilities Services [Critical Issues in Facilities Management #9]
Discusses the nine-year arrangement for contract management of American University's physical plant operations unit and the decision to return to in-house management. Covers the original decision to outsource, contracted management in action, and problems that led to return to in-house management.
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