APPA Library

"Making the Contract or Self-Operation Decision"
Author: Goldstein, Philip J., Daphne E. Kempner, and Sean C. Rush
Published In: Contracting for Facilities Services [Critical Issues in Facilities Management #9]
Date: 1994

Covers the contract management or self-operation decision, emphasizing an approach designed to yield a consensus-based, customer-driven choice that reflects the cultural, ethical, and operational priorities of the institution. Covers the core decision categories (financial, human resources, mission and culture, management control and efficiency, service quality, legal and ethical considerations), a ten-phase decision process, and a decision making matrix.

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