"The Challenge of Communication"
Author: Gwinn, Nancy E. and Michael R. League
Published In: Preservation of Library and Archival Materials
Illustrates the importance and key issues in the communication process by providing a three-stage case study of how the Smithsonian Institution Libraries and the Smithsonian Office of Plant Services communicated on the issue of remote storage of library materials. Presents the dialog of the two major representatives at three meetings, exaggerated to emphasize specific communication points.
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