APPA Library

"Case Study 8: Continuous Improvement Through APPA's FMEP and SAM: Toward Achieving the Award for Excellence in Facilities Management"
Author: Cain, David A., and Douglas K. Christensen, Mark Flynn, and C. Ronald Hicks
Published In: Strategic Assessment Model, The, second edition
Date: 2001

Charts Northern Arizona University's journey from winning the 1993 regional Award for Excellence in the Rocky Mountain large campus category to conducting a Facilities Management Evaluation Program using the Strategic Assessment Model in 2000 to working toward the next Award for Excellence. Emphasizes the never-ending quest for continuous improvement. University covers 738 acres in pine forest, with 4.3 million gross square feet of buildings and a facilities budget of $7 million. FMEP identified current performance and where to improve services. Demonstrated need for improved planning, communicating with campus community, and defining what the campus wants, capital assets and services.

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