Join/Renew
Login/myAPPA
Bookstore
Search 
Translate "Chapter 4: Planning the TQM Implementation: Roles, Responsibilities, and Processes"
Author: Cole, James O.
Published In: Building Quality: TQM for Campus Facilities Managers
Date: 1994
Identifies important key processes that need to be a part of implementing total quality management and the resources that are typically used to implement those processes. Discusses leadership, vision, quality steering team, planning, improvement processes, and responsibilities for president, director, supervisors, and trainers. Figures include organizational pyramid and processes and role matrix.
Share this page. You can e-mail this description and a link to this page to any valid e-mail address.
