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Translate "Chapter 1: Total Quality Management in Facilities"
Author: Reynolds, Gary L.
Published In: Building Quality: TQM for Campus Facilities Managers
Date: 1994
Describes the approach the book will taken in relating total quality management to facilities services. Discusses how "service" and "TQM" are interpreted and presents various management experts' theories and demonstrates how each theory relates to six action areas in TQM.
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