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"Chapter 8: Three Scenarios: In Search of Performance Excellence"
Author: Harkenrider, Tom
Published In: Strategic Assessment Model, The, second edition
Date: 2001

Weaves together the story of how three facilities professionals from different types of institutions were implementing and benefitting from the Strategic Assessment Model (SAM).  Meeting on a fictional trip to an APPA meeting,, the three compare activities and challenges related to their SAM experiences.   Includes campus and staff reactions to SAM, actions the facilities staff were taking, and how the information was being used.  Demonstrates that each institution had adapted SAM to their own environment and needs.



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