APPA Library

"Chapter 1: What is SAM and How Can SAM Help You?"
Author: Givens, Larry R.
Published In: Strategic Assessment Model, The, second edition
Date: 2001

The Strategic Assessment Model (SAM) assesses an organization's financial performance, effectiveness of its primary processes, the readiness of employees to embrace the challenges of the future, and the ability to delight customers. Provides an orientation to SAM and highlights why facilities professionals should improve their organization and implement a continuous implementation program. Describes Malcolm Baldrige National Quality Program and the Balanced Scorecard, both essential to understanding and using SAM, which combines their features. Concludes with instructions on how to implement SAM as a continuous improvement program. Explains SAM's quantitative performance indicators and how meeting criteria determine an institution's level of performance on a five-point scale.

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