"Appendix C: A Typical 10-Step Benchmarking Process Model"
Author: Qayoumi, Mohammad H.
Published In: Benchmarking and Organizational Change
Date: 2000
Defines each step in a 10-step benchmarking process: project conception, planning, preliminary data collection, best-in-class selection, best-in-class data collection, assessment of the findings, implementation planning, implementation, celebration, and recalibration.
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