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Translate "Chapter 42: Customer Service"
Author: Tabolt, Paul F.
Published In: Facilities Management: A Manual for Plant Administration, second edition
Date: 1989
An ever-present awareness of customer service can help mold customer service advocacy throughout the facilities management organization. Covers establishing a communications network, choosing a facilities coordinator, establishing priorities for service requests, coordinating work, and soliciting feedback. Figures include diagrams of varying communications models.
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