APPA Library

"The Effective Occupancy of a Building: The TurnOver Group"
Author: Theodore J. Weidner, Ph.D., P.E., CEFP, AIA
Published In: Facilities Manager
Date: May/June 2020

New construction and renovation of educational facilities never stops. Buildings are being constructed or renovated on campus, and the operations and maintenance (O&M) staff is faced with changes resulting from these capital construction projects. How the projects are implemented determines the success or failure of the turnover and occupancy of the buildings. Too often, the O&M staff is excluded from the process until it is too late. Frequently, there’s a scramble to identify what is required keep a building clean, identify the filter and lamp replacement needs, and store the attic stock that the contractor just dropped off with the building keys. There needs to be a better way—and there is. As has been said many times in APPA programs, “Begin with the end in mind.” Doing so will save time, while improving decisions, resource allocation, and customer service, by ensuring that the O&M group is more effective and service-focused rather than constantly playing catch-up because important information is missing or hard to locate.

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