Join/Renew
Login/myAPPA
Bookstore
Search 
Translate "Chapter 5: Communication for Quality Services"
Author: Bogard, Edward C.
Published In: Facilities Management: A Manual for Plant Administration, third edition
Date: 1997
Clear, concise communications at all levels is an essential component of strategic planning and quality services and gaining recognition of the facilities professional. Discusses internal communication methods (within faciliities management) and external communications (with the organizations served, both instutitional and in the external community). Describes effective customer communication tools, including feedback, survey, self-evaluation, and project teams. Stresses importance and implementation of public relations plan, devising facilities services guide, and various communication strategies. Covers internal communication including staff meetings, employee meetings, facilities management council, suggestion programs, and newsletters. Numerous figures provide examples of communication materials.
Share this page. You can e-mail this description and a link to this page to any valid e-mail address.
