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"Facilities Managers as Landlords—Know Your Tenants and Provide Better Services"
Author: Joe Whitefield
Published In: Facilities Manager
Date: May/June 2015

Facilities services should be about more than providing the facilities and utilities that make academic, research, and athletic endeavors merely possible—they should be about making the endeavors successful. Strained resources, aging facilities, and changing paradigms regarding facilities combine to challenge today’s facilities manager in the areas of customer service and stewardship. One way to look at stewardship is through the lens of a landlord. Matching tenants and services establishes realistic expectations and leads to more productive customer relationships.

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Facilities Managers as Landlords—Know Your Tenants and Provide Better Services (PDF Format)

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