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"Chapter 8: Customizing the FTE Information"
Author: Ness, Eric R.
Published In: Maintenance Staffing Guidelines for Educational Facilities
Date: 2002

Describes step-by-step process used by the University of Massachusetts facilities organization to evaluation its zone shops staffing requirements before an organizational shift in 1997 from trade-specific central shops to mixed-trades zone shops.  Tables include summary of single building maintenance hours by trade specialties and maintenance difficulty factors for multiple buildings.

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