"[Book Review] Quality Facilities Management: A Marketing and Customer Service Approach"
Author: Kelly, Barry
Published In: Facilities Manager
Date: October 1996
The Bookshelf column. Book review of Quality Facilities Management: A Marketing and Customer Service Approach by Stormy Friday and David G. Cotts. New York, N.Y.: Wiley and Sons, Inc., 1995. 222 pages, hardcover.
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