APPA Library

"Developing an Engaged Workforce"
Author: Medlin, E. Lander
Published In: Facilities Manager
Date: November/December 2005

Executive Summary column by APPA's Executive Vice President. One of the top ten critical facilities management issues, workforce issues are a looming concern given the present difficulty in recruiting and retaining qualified technical staff; the predicted labor shortage in the skilled trades and building services personnel; and the impact of generational differences on worker engagement, productivity, and service delivery, among other challenges. To address these issues, Medlin draws from The One Thing You Need to Know by Marcus Buckingham, which examines how to achieve sustained organizational achievement and individual success by focusing on being a better manager, leader, and individual performer.

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