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"Quality Measurement in a Facilities Environment"
Author: Robben, Richard W., P.E.
Published In: Facilities Manager
Date: May/June 2004

Describes critical indicators that define quality in measuring performance of facility departments, actions that can be taken to ensure these critical quality indicators are being met, and means to track the processes so that indicators are maintained and reported back to stakeholders.  Outlines important factors in this process including determination of quality/performance measures, administration of the process, what to track, and how to report back.  This article received the 2004 Rex Dillow Award for Outstanding Article in Facilities Manager.


For a downloadable PDF of this article please search the APPA archives


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